GLOW EXPRESS POLICY
The purpose of this policy is to advise you as our customer, as to the services that can be expected from Glow Express, and the steps and procedure that can be taken if you, the customer are not satisfied with the services you receive from Glow Express.
WHAT WE OFFER:
Manicure & Spa Pedicure
Variety of Eyebrow Services
REFUNDS, RETURNS, EXCHANGES:
If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
You must arrange an appointment to have your nails fixed within 7 days after your initial service.
We will not offer any refund or credit note because you have simply changed your mind.
We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.
For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
If you have any questions on how to care for your nails please ask the nail technician.
Please contact us through E-MAIL OR PHONE if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late, there will be an additional charge.
Glow Express is not responsible for any personal items that have been damaged or left during services. Please check if any belongings are left behind, once we leave your address we are not responsible to come back.
ALL SERVICES ARE PAID IN FULL BEFORE YOUR APPOINTMENT STARTS.
ONCE YOU SEND AN INQUIRY OR REQUEST TO BOOK, ONE OF OUR GLOW EXPRESS TEAM MANAGERS WILL REACH OUT TO YOU AND SET UP YOUR APPOINTMENT DATE. WE WILL SEND YOU AN INVOICE OF YOUR DEPOSIT WHICH WILL BE YOUR TRUCK SERVICE / TRANSPORTATION FEE.
WE ACCEPT Cash, Visa, MasterCard, Discover, Cash app, Zelle, Paypal and Glow Express Certificates. All other forms of payments, including checks will not be accepted.
COMPLAINTS & FEEDBACK:
If you have any complaints or feedback, please contact the manager of the salon were you received the service or email us at service at firstname.lastname@example.org
To allow us to provide a quality service as efficiently as possible, you need to:
Ask for the service which you would like to have. If you are unsure please speak to the staff manager.
Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff member or staff manager immediately if you have any concern relating to the salon, the staff, or any service.
Inform the staff manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
At Glow Express, we strive our best to provide high quality service and we treat you with courtesy and respect.
TRUCK SERVICE/TRANSPORTATION FEE: $100
THE ONLY PAYMENT YOU ARE REQUIRED TO PAY AHEAD OF YOUR APPOINTMENT IS OUR SERVICE FEE. ONCE WE FINALIZE THE DETAILS OF YOUR REQUEST, OUR GLOW EXPRESS TEAM MEMBER WILL SEND YOU AN INVOICE THAT YOU ARE REQUIRED TO PAY IN ORDER TO SECURE YOUR APPOINTMENT DATE.
OUR SERVICE FEE IS APPLICABLE PER LOCATION, NOT PER PERSON. EXAMPLE: IF YOU AND A FRIEND BOOK AN APPOINTMENT AT THE SAME LOCATION, WE WILL ONLY CHARGE $100.
Thank you for your continuing support,
Glow Express Corp.
We require all of our staff to maintain a clean and safe environment.
The entire staff must wear protective masks and gloves, aside from their uniforms.
We ensure that our van, tools we use, and staff stations are thoroughly sanitized between every appointment. We deep clean every corner and area of the Glow Express Mobile Van on a daily basis.
The Glow Express Mobile Van is equipped to keep our staff safe from bacteria.
Clients are required to wear a mask during their appointment.
Although we make sure to keep the safest environment, COVID-19 is still in our communities. We make sure to take the precautionary steps before and after your appointment and have taken the required measures by the state to stay in business during this time. Our staff and management are always updated with the recent data regarding COVID-19 to ensure the best customer service possible. We want you to feel comfortable getting your services, Thank you.